Shipping policy

1. Order Processing

Orders are processed within 4 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. In case of high order volume, processing may take longer, and we will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout. Estimated delivery times:

• Standard Shipping: 3-4 business days

• Express Shipping: 1-2 business days

Delivery times are estimates only and may vary due to carrier delays, customs clearance, or unforeseen circumstances.

3. Shipment Confirmation & Tracking

You will receive a confirmation email once your order has shipped, including tracking details. Tracking information becomes active within 24 hours.

4. Customs, Duties, and Taxes

NexTorq is not responsible for customs duties, taxes, or fees applied to international orders. These charges are the responsibility of the customer.

5. Damages

NexTorq is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the carrier directly to file a claim. Retain all packaging materials and damaged items for claim purposes.

6. Returns & Exchanges

For details on returns, please refer to our Return & Refund Policy.

8. Contact Information

For questions about shipping, please contact us at support@nexgenpvtltd.com.